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Consulting Migration Managed Services
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Professional Services

Managed Services

Cloud engineers provide technical support services
for customers’ complex cloud operations based
on the operation process defined by ISTM.

Managed service application process

The final operating service system is determined after discussing the requirements of each customer to apply the managed service, which enables customized service for each customer and efficient service operation.

  • Step1. Operation plan/Discussion phase

    Discussing service requirements > Discussing service operation > Confirming operation plan

  • Step2. Operation preparation phase

    Developing a monitoring system

  • Step3. Operation phase

    Operations (monitoring)

Value-added service tailored to
customer requirements by industry

The value-added service can be used as an improvement measure for the insufficient customer capability,
as the customer can secure the opportunity to receive Metanet platform’s competency.

  • Cloud diagnostic
    consulting

    Analyzing the target system status, selecting an optimization plan, determining a cloud model, and reviewing/establishing a detailed migration strategy, based on cloud diagnosis consulting.

  • Middleware operation
    service

    Supporting the middleware operation service such as middle configuration change that is specialized for the customer's environment, and monitoring service including configuration management.

  • DB operation
    service

    Supporting the database operation service such as the monitoring service including the management of the schema of the database applied to the customer, and performance management.

  • Training support
    service

    Supporting the systematic acquisition of cloud technology and solution through various free and paid training programs provided by Metanet and Microsoft.

* This is a paid service.

Cloud delivery center to provide a 24x365 monitoring service

Specialist engineers are staying at the cloud delivery center to monitor and respond to failures in real time to provide more systematic and stable service to customers.
In addition, the center can accommodate a large size monitoring screen and more than 30 people, enabling it to be used as a work space where the center can collaborate with customer’s operation organization systematically.

What makes Metanet Tplatform managed services special

  • 01

    24x365
    Cloud Delivery Center

    Specialist engineers residing on the customer's site allows them to provide more systematic and stable services
    by monitoring and responding to failure in real-time

  • 02

    More than 20 years of
    experience in outsourcing

    Providing systematic operation services using the ITSM system with a focus on the IT process, based on more than 20 years of experience in carrying out ITO services.

  • 03

    Using Global
    Best CMP

    Monitoring all resources in a hybrid-cloud environment and providing robust analysis services on DataDog.
    Managing cloud costs systematically on VMware CloudHealth.

Value provided by managed services

  • Securing a stable operating environment

    Securing a comprehensive system operating environment that is not limited to a specific area or technology
  • Securing a cost-effective service system

    Securing a cost-effective service system by combining services according to customer requirements
  • Utilizing additional services such as capacity enhancement

    Supplementing customer’s insufficient capacity by using the value-added service, if necessary

Meet Metanet Tplatform Experts

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