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About us
Cloud engineers provide technical support services
for customers’ complex cloud operations based
on the operation process defined by ISTM.
The final operating service system is determined after discussing the requirements of each customer to apply the managed service, which enables customized service for each customer and efficient service operation.
Discussing service requirements > Discussing service operation > Confirming operation plan
Developing a monitoring system
Operations (monitoring)
The value-added service can be used as an improvement measure for the insufficient customer capability,
as the customer can secure the opportunity to receive Metanet platform’s competency.
Analyzing the target system status, selecting an optimization plan, determining a cloud model, and reviewing/establishing a detailed migration strategy, based on cloud diagnosis consulting.
Supporting the middleware operation service such as middle configuration change that is specialized for the customer's environment, and monitoring service including configuration management.
Supporting the database operation service such as the monitoring service including the management of the schema of the database applied to the customer, and performance management.
Supporting the systematic acquisition of cloud technology and solution through various free and paid training programs provided by Metanet and Microsoft.
* This is a paid service.
Specialist engineers are staying at the cloud delivery center to monitor and respond to failures in real time to provide more systematic and stable service to customers.
In addition, the center can accommodate a large size monitoring screen and more than 30 people, enabling it to be used as a work space where the center can collaborate with customer’s operation organization systematically.
Specialist engineers residing on the customer's site allows them to provide more systematic and stable services
by monitoring and responding to failure in real-time
Providing systematic operation services using the ITSM system with a focus on the IT process, based on more than 20 years of experience in carrying out ITO services.
Monitoring all resources in a hybrid-cloud environment and providing robust analysis services on DataDog.
Managing cloud costs systematically on VMware CloudHealth.
Meet Metanet Tplatform Experts
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